Q1. Do you report to the credit bureau?

• Yes, we report monthly to Trans Union.

Q2. What information would you need from me in order to get started?

• Signed contract
• Bank mail authorization form if you are wanting check collection
• The debtor’s contact information
• Total amount owed
• Some type of documentation of the debt i.e. check, copy of invoice, contract, etc.

Q3. Is there a minimum amount someone needs to owe me in order for us to collect?

• No, we do not have a minimum or maximum limit on accounts placed.

Q4. Does your company charge an annual or monthly fee?

• No.

Q5. Do you belong to a local Chamber of Commerce?

• Yes, We belong to three Chamber organizations that are in the area.

• Wamego Chamber of Commerce, Wamego, KS
• Westmoreland Chamber of Commerce, Westmoreland, KS
• Onaga Chamber of Commerce, Onaga, KS

Q6. Do you have an average recovery rate that we can expect?

• This depends on the number of accounts placed, the average dollar amount, the age and if they are a second placement. We have a very high recovery rate with our clients. We have collected money for our clients that other agencies could not. Feel free to contact us for references from our clients.

Q7. Do you purchase the debts outright from us or do you charge a percentage of the debt      collected?

• A percentage of the debt collected. No charge if nothing is collected.

Q8. What happens once an account is placed with your agency?

• Once you place the account with us, we send an initial collection letter to the debtor letting them know the account has been placed with us. We advise them whom the creditor is (you) and how much is owed. By law we must also let them know they have 30 days to dispute the debt or request verification. We wait a few days to let them receive the letter and respond and then we begin to call. We send out letters and continue calling during the 30 days. We do not call every day. We do not harass the debtor. We will call a work number if we are not able to reach them at home. After the 30-day period we can then demand full payment and report the debt to credit bureau. If there has been no response, we send a demand letter and a notice that the debt will be reported. Phone calls and letters become more frequent at this point and evening and weekend calls are also made.

Q9. Do you have any requirements for us?

• One of the most important things we ask from our clients is that you report to us if a debtor pays you directly. It is illegal for us to try to continue to collect once they have paid. We have Direct Pay Forms that you can fill out and fax to us to let us know a debtor has paid or you can call our office. Also, once you place an account with us, you must stop all in-house collection activity. Do not send out monthly statements or continue to add interest.